Return Policy

Return Policy

Your Satisfaction Guaranteed

At Qonife, we want you to love every item you purchase from us. If you're not completely satisfied with your purchase, you may return eligible items for a refund or exchange, subject to the terms and conditions outlined below.

1. Eligibility

1.1. To be eligible for a return or exchange, items must be in their original condition, unused, and in their original packaging, with all tags attached.

1.2. Certain items, such as customized or personalized products, final sale items, and gift cards, are not eligible for return or exchange unless they are defective or damaged upon receipt.

2. Initiation of Return

2.1. To initiate a return, please contact our customer support team within 7 days of receiving your order to obtain a return authorization and instructions for returning the item(s).

2.2. Returns made without prior authorization may not be accepted or processed.

3. Return Process

3.1. Once your return request is approved, you will be provided with a return shipping label or instructions for returning the item(s) to our designated return address.

3.2. Please securely package the item(s) to be returned and affix the provided return shipping label to the package.

3.3. Drop off the package at your nearest shipping carrier's location or schedule a pickup, as instructed.

4. Refunds & Exchanges

4.1. Upon receipt and inspection of the returned item(s), we will process your refund or exchange within 7 days.

4.2. Refunds will be issued to the original form of payment used for the purchase, excluding any shipping charges, unless the return is due to an error on our part or the item is defective or damaged.

4.3. Exchanges are subject to product availability. If the requested exchange item is unavailable, a refund will be issued instead.

5. Defective or Damaged Items

5.1. If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.

5.2. We may require photographic evidence of the defect or damage for verification purposes.

6. Return Shipping Costs

6.1. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or the item is defective or damaged.

7. Non-Compliance

7.1. Qonife reserves the right to refuse returns or exchanges that do not comply with our return policy or show signs of wear, use, or damage.

8. Contact Us

8.1. If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team for prompt assistance.

Thank you for shopping with Qonife. We appreciate your business and strive to ensure your complete satisfaction with every purchase.